Support
Technical support for your systems.
Tell us what is happening and which system is affected. Our engineers diagnose remotely where possible and arrange a visit where needed.
How we can help
01
Technical support
Troubleshooting and configuration for automation, lighting, security, network and AV systems.
02
Documentation
As built documents, manuals and user guides for your system are available on request.
03
Warranty & maintenance
Warranty follows your project agreement and manufacturers’ policies. Ask us about maintenance arrangements.
Submit a support request
Direct contact
Talk to Fortue.
We respond to enquiries within one business day.
Global HQ Dubai, UAE · India HQ Bengaluru, India
FAQ
Support questions.
Common questions about support, remote assistance and existing systems.
How do I request technical support?
Submit the support form on this page, email info@fortuetechnologies.com, or call or WhatsApp our team. Include your site name and the system affected.
What information should a support request include?
Your project or site name, the system affected (lighting, climate, security, AV, network), a short description of the issue, when it started, and photos or screenshots if available.
Do you offer remote support?
Yes. Where the system has been set up for secure remote access, many configuration and software issues can be diagnosed and resolved remotely.
Can you support systems Fortue did not install?
Often, yes — particularly systems built on open standards such as KNX or Zigbee. We usually begin with a site survey and system audit.